top of page
  • How do I sign up for the membership?
    Signing up is easy! Simply select the membership tier that fits your needs, and follow the checkout process. Once payment is complete, you’ll receive a welcome email with your membership details and instructions on how to start enjoying your benefits.
  • What is included in each membership tier?
    Each membership tier comes with unique benefits, from discounts on birthday parties to free character video messages and exclusive event access. Please refer to the detailed breakdown under each membership on this page for specifics.
  • How do I use my membership discount on birthday party bookings?
    When booking a birthday party, just mention your membership and your discount will automatically be applied to your final invoice. Discounts apply to any of our party packages.
  • Do memberships include free admission to all events?
    Yes, for the Enchanted and Royal membership tiers, you’ll have free admission to both large and small ticketed events. Members of the Sparkle tier receive exclusive discounts, but not free admission.
  • Can I cancel my membership?
    Yes, you can cancel your membership at any time. However, refunds are not available for any remaining months. You’ll continue to have access to your membership perks until the end of your billing cycle.
  • How does priority booking work?
    Priority booking allows you to book your party up to 4 weeks in advance with a 100% guarantee of your preferred character and time slot. You also get early access to tickets for our large and small events. You’ll be notified via email before tickets go on sale to the general public, giving you the chance to secure your spot in advance.
  • What kind of exclusive downloads are available?
    As a member, you’ll get access to fun, themed digital content like printable party invitations, character coloring sheets, and other special downloads to enhance your child’s magical experience.
  • Can I upgrade my membership after signing up?
    Yes, you can upgrade your membership at any time. Just contact us through our customer service email, and we’ll assist you in upgrading. Any price difference will be prorated based on the remaining months of your current membership.
bottom of page